Frequently Asked Questions

Is the artwork hand-painted or a print? Our collection includes "Art Prints" only that are high-quality digital reproductions. Please check the product description for each piece.
Will the colors look exactly like they do on my screen? We photograph our art in natural light to be as accurate as possible. However, due to different monitor calibrations (phone vs. laptop), slight variations in hue may occur. Most customers find the art looks even more vibrant in person!
Can I request a custom size? Absolutely. If you love a style but need it in a specific dimension to fit your wall, please contact us at artesensehelp@gmail.com.

Where do you ship? We ship all across India. For international shipping inquiries, please email us for a custom quote.

How is the art packaged for safety? We take packaging very seriously.
1. Rolled Art: Shipped in heavy-duty, moisture-resistant PVC or hardboard tubes.
2. Framed Art: Wrapped in multiple layers of bubble wrap and secured in a sturdy wooden crate or corrugated box to prevent any transit damage.
What are the shipping charges? We offer Free Shipping on all orders above ₹2900 within India. For smaller orders, the fee is bases on the weight of the items purchased, about Rs 50 per kg.
How long will it take to receive my order?
1. In-stock items: Dispatched within 48 hours; delivery in 5–7 business days.
2. Made-to-order/Framed items: 10–14 business days to allow for professional finishing and safe packing.

How do I choose the right size for my wall? A good rule of thumb is that the artwork should cover 60% to 75% of the available wall space that isn't covered by furniture. If you’re unsure, send us a photo of your wall, and our team will create a free digital mockup for you.
How should I care for my painting?

- Keep the art away from direct sunlight to prevent fading over decades.
- Dust lightly with a clean, dry microfiber cloth.
- Avoid hanging original canvases in high-moisture areas like bathrooms.

What payment methods do you accept? We accept all major Credit/Debit cards, Net Banking, and UPI (Google Pay, PhonePe, etc.) via our secure payment gateway - Razorpay.
What is your return policy? Since our art is often made-to-order, we only accept returns for items that arrive damaged or incorrect. If your piece is damaged in transit, please notify us within 48 hours of delivery with photos, and we will arrange a replacement or refund immediately.